Terms & Conditions | Warisan Advisory

These Terms and Conditions govern the use of this website and any engagement of services provided by Warisan Advisory. By accessing this website or engaging our services, you agree to be bound by these terms. If you do not agree, please do not use this site or engage our services.

1. Definitions

In these Terms and Conditions:

"Warisan Advisory" / "We" / "Us" refers to the consulting practice operating from A-3-8, Jalan PJS 8/9, Dataran Mentari, 46150 Petaling Jaya, Selangor, Malaysia.
"Client" / "You" refers to any individual or organisation that accesses this website or engages Warisan Advisory for services.
"Services" refers to the organisational development consulting engagements described on this website, including Organisational Structure Review, Culture Assessment & Development Plan, and Full Organisational Development Partnership.
"Agreement" refers to these Terms and Conditions together with any written engagement letter or scope of work document.

2. Acceptance of Terms

By submitting an enquiry, entering into a service engagement, or continuing to use this website after these Terms have been published, you acknowledge that you have read and understood these Terms and agree to be bound by them. Our services are intended for organisations and business professionals. You must be 18 years of age or older, and have the authority to enter into a binding agreement on behalf of the organisation you represent.

3. Description of Services

Warisan Advisory provides organisational development advisory services to organisations in Malaysia. The specific scope, deliverables, and terms of each engagement are defined in a written engagement letter provided at the start of each project. Nothing on this website constitutes a binding offer to provide services at any particular price, timeline, or scope without a signed engagement letter.

4. Engagement Process

All service engagements are subject to:

An initial conversation to assess suitability and scope
A written engagement letter setting out scope, deliverables, fees, and timeline
Client sign-off on the engagement letter prior to commencement of work

We reserve the right to decline any engagement at our discretion, without obligation to provide reasons.

5. Fees and Payment

Fees for all services are denominated in Malaysian Ringgit (RM) and are as stated in the engagement letter. Payment terms are as follows unless otherwise specified:

A deposit of 50% of the agreed fee is payable upon signing the engagement letter
The remaining balance is payable upon delivery of the final written output
For the Full Organisational Development Partnership, fees are invoiced quarterly in advance
Invoices are payable within 14 days of issue

Late payment may result in suspension of engagement work until the outstanding amount is settled. We do not charge interest on late payments by default, but reserve the right to do so at 1.5% per month on amounts outstanding beyond 30 days.

6. Cancellation and Refund Policy

Where a client cancels a confirmed engagement:

Cancellation more than 14 days before commencement: full deposit refund less any reasonable costs incurred
Cancellation 7–14 days before commencement: 50% of deposit refunded
Cancellation fewer than 7 days before commencement: deposit is non-refundable

Where work has already commenced, fees for completed phases are non-refundable. We will discuss reasonable arrangements for partial work in good faith.

7. Intellectual Property

All materials, frameworks, written outputs, and methodologies developed by Warisan Advisory in the course of an engagement remain the intellectual property of Warisan Advisory unless explicitly transferred in writing. Clients are granted a non-exclusive, non-transferable licence to use deliverables for internal purposes within their organisation. Deliverables may not be shared commercially, published, or attributed publicly without written permission.

8. Confidentiality

Warisan Advisory treats all information shared by clients as strictly confidential. We will not disclose client information to any third party without prior written consent, except where required by law. Clients are also expected to treat information about our methodologies and internal processes with appropriate discretion.

9. Disclaimers

Our services are provided on a professional advisory basis. We do not warrant that any particular outcome will result from our engagement. Organisational development is a complex, human process, and outcomes depend on many factors outside our control. Nothing in our materials or communications constitutes a guarantee of specific results, and no such guarantee is offered or implied.

The content of this website is provided for information purposes only and does not constitute professional advice on any specific situation.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, Warisan Advisory's liability to any client arising from any engagement shall be limited to the fees paid by the client for the specific engagement in question. We accept no liability for indirect, consequential, or incidental loss, including loss of profit, loss of business opportunity, or damage to reputation.

11. Indemnification

You agree to indemnify and hold harmless Warisan Advisory from any claims, damages, or expenses arising from your breach of these Terms, your misuse of our services or outputs, or your violation of any applicable law or third-party right.

12. Termination

Either party may terminate an engagement with 14 days written notice. In such cases, fees for work already completed are payable, and a fair adjustment will be agreed for work in progress. We reserve the right to terminate an engagement immediately if a client acts in bad faith or in breach of these Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia. Any dispute arising from these Terms or from an engagement with Warisan Advisory shall be subject to the exclusive jurisdiction of the courts of Malaysia, with the courts of Selangor as the primary jurisdiction. We encourage parties to seek resolution through direct discussion before resorting to formal proceedings.

14. General Provisions

Entire Agreement: These Terms, together with any engagement letter, constitute the entire agreement between the parties in relation to the subject matter.
Severability: If any provision is found to be unenforceable, the remaining provisions continue in full effect.
Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
Notices: Formal notices should be sent to [email protected] or to our registered address.

15. Changes to These Terms

We may update these Terms from time to time. The current version is indicated by the "Last Updated" date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the updated Terms.

16. Contact

For any questions about these Terms, please contact:

Email: [email protected]
Phone: +60 3 5634 8279
Post: Warisan Advisory, A-3-8, Jalan PJS 8/9, Dataran Mentari, 46150 Petaling Jaya, Selangor, Malaysia